Terms of service.

Effective Date: 01/05/2025

Welcome to the Sterling Debt Collections website. By accessing or using our website and services, you agree to be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services or website.

1. Introduction

Sterling Debt Collections ("we", "us", "our") provides debt collection and recovery services to Australian businesses. These Terms apply to all visitors, users, and clients of our website and services.

2. Services

We offer fixed-fee and customised debt collection services for businesses. Specific pricing, service terms, and conditions will be outlined and agreed upon prior to engagement. Services may include reminder calls, letters of demand, skip tracing, and other debt recovery measures.

3. Client Responsibilities

When engaging our services, you agree to:

  • Provide accurate and complete information about the debt

  • Supply all supporting documentation (e.g. invoices, contracts)

  • Comply with all applicable laws and regulations in your industry

  • Promptly inform us of any payments received or developments

4. Fees & Payment

Our services are offered on a fixed-fee or agreed pricing basis. Fees will be clearly communicated and agreed upon prior to any work being undertaken. Invoices for our services must be paid as per the terms on the invoice issued.

5. Use of the Website

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to gain unauthorised access to our systems

  • Interfere with the website's operation

We may update or suspend our website at any time without notice.

6. Limitation of Liability

To the fullest extent permitted by law, Sterling Debt Collections is not liable for any loss, damage, or claim resulting from the use of our services or website, including but not limited to indirect or consequential loss. We make no guarantees of recovery and assess each case individually.

7. Intellectual Property

All content on our website — including text, logos, graphics, and service descriptions — is the property of Sterling Debt Collections and may not be reproduced without our written permission.

8. Privacy

Your use of our services is also governed by our Privacy Policy. We take the protection of personal and client data seriously and comply with the Privacy Act 1988 (Cth).

9. Termination

We reserve the right to refuse or terminate service to anyone at our discretion, especially in cases of false information, non-cooperation, or breach of these terms.

10. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be handled in the appropriate courts or tribunals of that jurisdiction.

11. Contact Us

For any questions about these Terms, please contact:

Sterling Debt Collections
Email: chris@sterlingdebtcollections.com.au
Phone: 0477 733 054