Privacy policy.

Effective Date: 1st May 2025

Sterling Debt Collections ("we", "us", or "our") is committed to protecting the privacy of your personal information. This policy outlines how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Business name and contact details

  • Billing and payment information

  • Any other information provided to us via contact forms, email, or phone communication

2. How We Collect Your Information

We collect personal information directly from you when:

  • You complete a form on our website

  • You email or call us

  • You sign up for our services

  • You provide information during consultations or when requesting a quote

We may also collect information via cookies or analytics tools to understand website usage and improve user experience.

3. How We Use Your Information

We collect and use personal information to:

  • Provide our debt collection services

  • Communicate with you regarding your account or inquiry

  • Improve our website and services

  • Send updates, promotions, or marketing communications (if consented)

4. Disclosure of Your Information

We do not sell your personal information. We may disclose your information to:

  • Third-party service providers who assist in operating our website or business (e.g. IT support, email marketing platforms)

  • Legal authorities or regulators if required by law

  • Other parties with your consent or as required to fulfil our services

All third-party providers are obligated to keep your information secure.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. Information is stored securely via electronic systems and only accessible to authorised personnel.

6. Access & Correction

You have the right to access and request correction of your personal information. To make a request, please contact us via the details below.

7. Cookies & Analytics

Our website may use cookies and similar technologies to improve your experience and collect anonymous usage data via Google Analytics or other tools. You can disable cookies in your browser settings.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Sterling Debt Collections
Email: chris@sterlingdebtcollections.com.au
Phone: 0477 733 054
Location: Toowoomba, QLD, Australia

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.